Shopify Multivendor Seller Buyer Chat

• Seller -buyer can chat with each other
• Admin enables the Seller-buyer chat option .
• Quick solution and on the spot clarity on issues
• Live Chat App
• Much more streamlined process of communication
• Messages can be sent even if the receiver is offline.
• User friendly
• Easy to set up
• Responsiveness

To enable Seller-Buyer chat on your multivendor marketplace app , you are firstly required to enable it from configuration

• Go to app configuration.
• Click on ‘Additional features’ >> Check Seller-Buyer chat >> & Save.

The moment you will click on save a window will pop up in front of you to select the desired plan as per your requirement and accept the same . Further details of plans in Seller-Buyer chat are given below . After selecting the plan and clicking on agree you will be redirected to accept the payment for seller buyer chat .

Important Note : Once you will agree and accept the buyer seller chat plan , you will be agreeing upon paying an extra amount as per your selected Seller buyer chat plan which will be over and above your monthly plan that you have choosen for Multivendor Marketplace app .
For example : If you are using gold plan of multivendor marketplace app and now you have opted for silver plan of seller buyer chat then you will be paying USD75/month [ USD45(multivendor marketplace app )+USD30(seller buyer chat) .

Also you can unsunscribe seller buyer chat anytime if you want to by simply clicking on the checkbox (unchecking it) and clicking on save button. Unsubscribing to Seller-Buyer chat will have no effect on your multivendor marketplace app .

The seller buyer chat comes with 03 different plans
Bronze
Silver
Gold
Below given image will describe all the 03 plans in detail :

A Maximum of 25 sellers can be added in seller buyer chat by admin , and that plan will be of USD 45 per month for seller buyer chat . If admin needs to add more than 25 sellers then he will have to pay an additional USD 2 per seller per month for each seller he wants to add after 25 sellers .
A separate request needs to be raised to us for this special case and we will guide you through the process . For this exceptional case write us at support@webkul.com or raise a ticket at http://support.webkul.com/ .

Once the admin has enabled seller buyer chat from the configuration , admin now will be able to view 04 different sections in the menu :
Chat Setting
Seller Buyer Chat
Chat Payment Method
Seller Buyer Chat Plan

From this section admin configures all the important settings of Buyer-Seller Chat right from entering the monthly cost to be charged from seller , deciding the billing day , billing basis and configuring the payment methods by which sellers will pay admin .

In payment setting section admin selects the payment methods by which seller can pay to admin for seller-buyer chat feature . Those payment methods are :
Paypal
Payfast
Deduct From Total Earning
Manual

List of all the sellers using seller-buyer chat is displayed here . Admin can view each seller detail using this feature and can also block unblock the seller and set seller wise payment for this feature as well .
Clicking on send reminder button admin can sent an automatic mail as an reminder to seller for seller .

Clicking on view button , admin can view each seller detail and can block unblock the seller, enable /disable the chat for a particular seller and if enabled, admin can set seller wise chat cost and then click on save.

Admin enters the details of payment methods choosen by him . By clicking on edit details in front of each option admin can edit the payment detail of any particular method . However in the option ‘deduct from total earning’ No details required as payment will be deducted from seller’s total earning.
Note : Do not forget to save the details for the payment methods that you have chosen so that the sellers can be able to pay you.

This section shows the details of chat payment plan like selected plan name , number of sellers, plan cost and total cost . Admin can upgrade or change the existing plan from this section and can also deactivate the chat service .

Note : Deactivating chat service will remove Seller-Buyer chat feature (& its selected plan) and you will be billed only for Multivendor Marketplace app.

At seller panel , on the dash board itself seller will see the option to go to chatboard and now will be able to view 02 different sections in the menu :
Seller Buyer Chat
Chat Payments

From this section seller will be able to view the billing details like upcoming billing date ,billing basis , chat cost etc . Also chat can be enabled or disabled from seller end as well from here .
Seller can view the payment history and also chooses and configures the payment details from this section .

Clicking on Save button , a message will pop up for seller to agree on [Message : “Agreeing on this you are liable to pay a monthly charge for seller-buyer chat feature as configured by your admin.”] .

From this section seller can view the details of payment made to admin . This section shows full payment history list on the basis of bill from and to date etc .

Clicking on View button of any of the payment detail ; full chat payment detail will get displayed in front of the seller , right from monthly cost to calculated cost as per the period the feature has been used for .

Clicking on go to chatboard option , seller will be redirected to seller-buyer chat page and will be required to login again .

After logging in he will be on seller-buyer chat window where seller will be directly communicating and answering queries of buyers visiting the store .

You will have to paste the below code on product.liquid file in the template by editing the HTML/CSS of Shopify store.Follow the process:

• Click on Online Store .
• Go To Themes.
• Click on Customize Theme button on the top right.
• Select Edit HTML/CSS button from the Theme Option on Top Left.
• Paste below given code in product.liquid file

{% include 'sbchat' %}

Now clicking on any product buyer will see the chat window below where by entering his details (name , email id and message) he can get connected to seller of that product and start chatting.

And the awesome chat between seller-buyer here begins .