Shopify Multivendor Marketplace|Ask a Question|- We have introduced an additional feature in our multivendor marketplace app through which if customer is having any doubt related to any product then they can directly ask questions from the sellers of the products.
- Admin can view all the communication happening between seller and customer.
- Admin can also reply to customer for any query from his admin panel.
- Sellers can reply to customers questions from their account in app.
- Sellers get an advantage as this feature “Ask a Question” increases their sales.
- Customers can directly communicate with the sellers/vendors.
- Customers can have most of their concern sort out.
ACTIVATION
Firstly Enable ” ASK A QUESTION” feature from the “Features Section” by clicking on (…) three dots of the main menu.
After enabling just click on the “Agree button” and USD 15 per month will add in your plan which is over and above to your current multivendor Market Plan.
Now a new menu name “Ask a question Configuration” will be added in the configuration section of your multivendor marketplace app.
From here you can edit “Ask a question” label values for front end.
Also a new menu name”ASK a question” will add in the “Products” section of both ADMIN Panel as well as SELLER Panel.
ADMIN PANEL:-
Admin can view the list of all asked questions asked by customers in “ASK A QUESTION” section under “Products ” menu of app.
Also admin can see the complete history of seller and customer conversation by clicking on “Open”section under “Status button” in-front of customer name.
SELLER PANEL:-
Sellers can view the list of all asked questions asked by customers in “ASK A QUESTION” section under “Products ” menu from their account in the app.
FRONT END DISPLAY
To display “Ask a Question” button at the product description page as well as on customer account page , follow the below:
Copy the below code and Paste into product.liquid template
<div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %} <input id="wk-id-product" type="hidden" value="{{ product.id }}"> </div>
Copy the below code and Paste into customers/account.liquid template
<div id="wk-customer-queries"> <input id="wk-customer-email" type="hidden" value="{{ customer.email }}"> </div>
FRONT END VIEW
Therefore “Ask a question” button will appear like this at front end.Refer the below screenshot.
By clicking on “ASK a question” button customer can ask the questions from sellers.
Customers can see the history of their communication with sellers in My account section of shopify store.
DEMO DETAILS
Please find the below link and credentials to use the demo of Shopify Multivendor Marketplace App :
BackEnd Demo : https://multivendor-marketplace-3.myshopify.com/admin
Username : johndoe@webkul.com
Password : demowebkul
FrontEnd Demo : https://multivendor-marketplace-3.myshopify.com/
Username : test1@webkul.com
Password : webkul123
SUPPORT