“Retention is the new scarcity”, Customer retention is the basic necessity for every business. Loyalty programs are formed with a view to retain long-term relationship with the customers. A loyal customer repetitively takes your services and stick to the supplier on certain grounds may be for the perks of getting more values and benefits though he may be having other options as well. Remember, always give people more than what they expect to get. To fulfill customer expectations, to show priority to them, to share values we have this module POS loyalty management where you can manage to give value or rewards in the form of loyalty points to your valuable customers on the basis of their purchase and the rules defined in the system. When the minimum points threshold defined in the system has been reached, customers can enjoy discounts by redeeming their loyalty points. This way people believe they share values with a company, they will stay loyal to the brand.
Features
- Customer earns loyalty points with every purchase of goods.
- Allocate loyalty points according to the pre defined rule(for every x purchase, y points will be allocated).
- Loyalty rule can be defined for the POS product category.
- Customer can redeem loyalty points as a discount(works in online mode only).
- Multiple redemption rules can be defined.
- It calculates Loyalty points earned taking into consideration the current transaction and display of total points earned in invoice receipt.
- It can handle multiple orders at a time.
Workflow
Loyalty points can be calculated on the basis of purchased amount or on the basis of points defined on POS product category. Seller can also set start or end date for the rule defined.
Seller can compute loyalty points on the basis of points allocated to a specific product category. This way seller can set loyalty points according to the product category.
Redemption rule can be created with a view to give discounts on the basis of points earned by the customers.
Seller need to select customer to give loyalty points. Total loyalty points earned are displayed on POS.
Customer can redeem loyalty points earned from the previous purchase as a discount. By Selecting the customer and then clicking on the redemption option on POS. Customer will get discount according to the redemption rule defined.
As the invoice is generated, customer can have a record of total points earned by tracking the invoices generated. This way customer is aware about the total loyalty points he has, and can plan accordingly for the redemption in next purchase.
Customer earned points will be redeemed from his current order and according to the current order again customer will earn some points. This way loyalty benefit is a continue process, unless you deactivate it.
Under sales > customers, admin can check total loyalty points earned by the customer so far. Loyalty points can not be edited from here, it depends on the sales from point of sale.
Support
For any kind of technical assistance, just raise a ticket at : http://webkul.com/ticket/ and for any doubt contact us at support@webkul.com