Magento FAQ Extension is an awesome Module. This module adds an easy to use FAQ Section to your Magento store with jQuery powered animation. Using Magento FAQ Extension module admin can add FAQ so that the customer can easily resolve their queries. This module allows the admin to add category based Question and answer. With the help of Magento FAQ Extension, customer can find answer to common questions.
Features
- Add multiple numbers of FAQ’s and also edit or delete them.
- Add FAQ category and edit or delete them.
- Admin can assign multiple FAQ in a single FAQ category.
- Top five FAQ’s are displayed on the front end.
- The customer can like or dislike the useful FAQ.
- Admin can display added FAQ’s on front end as per their need.
- Admin can enable or disable the module.
- Fully Admin configurable.
Installation
Magento FAQ Extension Module installation is super easy you need to move both app and skin folders into Magento root directory that’s it as per the screenshot.
Module Installation For CUstom Theme
If you are using the custom theme then after module installation follows these steps carefully:
1.Go to your FTP directory where you installed Magento then find “app/design/frontend/default/default/template” folder and copy “webkulfaq” folder and paste into “/app/design/frontend/your_theme_name/default/template” folder.
2.Then copy webkulfaq.xml file from “app/design/frontend/default/default/layout” folder and paste into “/app/design/frontend/your_theme_name/default/layout” folder.
3.Go to “skin/frontend/default/default” folder,copy “wkfaq” folder and paste into “skin/frontend/your_theme_name/default” folder.
After moving both the folder flush the cache from Magento admin module. Under System > Cache management.
How To Use
Once the module is installed, admin will able to see new admin menu “Webkul FAQ”. Refer to the below screenshot for the same.
As you can see there are two menus under “Webkul FAQ”, Let’s explain each menu one by one.
With the menu “Add FAQ”, admin can add new FAQ’s and delete or change the status of existing FAQ. Admin can also see the list of all FAQ and can find the useful FAQ and not useful FAQ for particular FAQ.
Now clicking on “Add FAQ”, FAQ form will open. Here admin can add new FAQ.
By “Add/Manage FAQ Category”, admin can add FAQ categories and also edit them.
After clicking on “Add FAQ Category”, admin can add new FAQ category. Admin have to enter FAQ category name, unique category code, URL key.
After creating FAQ category, admin has to select the FAQ’s, which they want to show in that FAQ category.
You have to follow this steps for displaying the added FAQ on the front end.
Navigate to CMS > Pages and select specified page or create new page where you want show FAQ.
Call the Block Code at CMS page:
{{block type=”wkfaq/wkfaq” template=”webkulfaq/wkfaq.phtml”}}
Front End
After successful addition of FAQ’S and FAQ category, the front end looks like this screenshot. At front end, customer can see maximum five top FAQ.
If you have added more than five faq than you can see these FAQ by simply clicking on See All Articles link. Refer to the below screenshot for the same.
When the customer will click on any FAQ link, they can see the whole information and also can like or dislike the useful post.
The customer must have to login for like or dislike the post.