Custom field for UVdesk will help you to obtain additional information from the client at the time of ticket creation. The admin can create custom field depending on the need of the business and can also make any field required or dependent.
Introduction
The customer can utilize these fields at the time of ticket creation to share the necessary information. The ticket dealing with agent/admin can refresh the custom field for UVdesk data given by the customer.
Note – To utilize this module first, you should need to install UVdesk Open Source Helpdesk.
Features
- The admin can make numerous custom fields.
- The admin can make any custom field required or dependent.
- Can set the security and validation for any custom field.
- The admin can customize any ticket create form by adding custom fields
- The admin can refresh the custom field data given by the customer.
- Customer can likewise sign in to their ticket record to update custom field data for any ticket.
Installation of Custom-field Fetch Module
Step 1: Make a directory with the name uvdesk inside the project’s App folder.
Step 2:The customer will get a zip folder after purchasing the extension. After that, unzip the respective extension zip and rename the extracted folder name to “Custom-Field” after that merge Custom-field folder into the project root directory inside apps/uvdesk.
Step 3: Next, run these commands below to complete the setup in the Project root directory.
$ php bin/console uvdesk_extensions:configure-extensions
$ php bin/console assets:install
$ php bin/console doctrine:migrations:diff
$ php bin/console doctrine:migrations:migrate
Once your packages have been configured successfully, they are ready for use Custom field for UVdesk.
Admin Configuration: UVdesk Custom Field
- At the time of ticket creation you will get displayed the custom field options where the admin can fill the details as required, shown below :
- After that when you done with ticket creation part, here displayed custom field panel in ticketing system.
- Now on the ticket system, Custom-Field for UVdesk will display as shown in the given below image.
- After that you need to click on custom field icon up and here you will get options to fill out the details.
- Once you done with that, it will displayed on admin panel as given below image shows.
- After clicking on that Custom field option up, it will redirect you inside the Custom field options.
- After that, here Admin can make any custom field required or dependent.
- User can also set validation for any custom field as shown in given below image.
- Security section keep encryption and confirm those data whenever a user access it on ticket system.
That’s all for the Cutom Field Order Fetch Module of UVdesk Open Source if you still have any issues please raise a ticket on our ticket panel.