ChatWhizz & Seller-Buyer Chat Integration

ChatWhizz is now integrated with the Seller-Buyer Chat add-on of Multivendor Marketplace App for Shopify. Using this integration, you can display a live chat widget on your storefront. The customers can connect with the sellers on the runtime and get their queries resolved.

Visit chatwhizz.com, login if you are already registered or enter your email ID for new registration.

Next, enter your organisation’s name, email ID, workspace URL, password & captcha to create account.

Furthermore, enter the verification code sent to your email:

Next, select a ChatWhizz plan and proceed to your ChatWhizz admin panel.

To install the add-on, visit the Admin Panel of the ChatWhizz. From here, click on the Add-ons menu from the left navigation bar. On this redirected page, you’ll have the add-on listed.

There are 5 different plans to choose from. You can opt for a plan that is suitable for your business needs.

To install the add-on, visit Multivendor Marketplace Admin Panel > Hover over the three dots on the top right of the dashboard > Feature Apps. Next, enable the Seller-Buyer Chat add-on:

Once enabled, visit Configuration > Seller Buyer Chat:

Next, you need to configure the add-on by entering the following details:

[You will have these details in ChatWhizz admin end (under ‘view profile’ section)]

• Domain name
• Email ID
• Password

Once you’ll save the details, you will get this success message on the screen:

Furthermore, visit Multivendor Admin Panel > Configuration > Instructions for Marketplace. Here, you will have the code that you need to add to the footer.liquid (or theme.liquid) template in order to display chat box on frontend:

On the marketplace seller panel, seller needs to visit Configuration > Seller Buyer Chat:

Lastly, enable the option & save the changes:

Once done, an operator account will be created for the seller. The seller will receive an email regarding the same with login credentials.

You will have the chat widget on the bottom of the page (depends on the configuration):

Customers can send their queries in this chat box:

The operators/sellers will monitor it from the ChatWhizz backend.

Note: Suppose a customer is on the product description page of product A. If the customer initiates the chat from this page, the seller selling product A will receive the message. Similarly, the product page from where the chat is initiated will decide which seller will get the chat notification.

Now, in case the customer is on any other page which is not a product page, the chat notification will go to the admin. The admin needs to conduct the chat in that case.

For support, please leave your query at support@webkul.com or create a ticket at Webkul UVdesk.