Top 7 Must-Have E-commerce Store Features During COVID-19

Stay away from the crowd and stay safe!!

In this global pandemic, mobile applications can drive more sales for eCommerce merchants as it is the demand of the time. Being a business owner it is essential to serve with safety so facilitate customers to make the purchase from the mobile itself through the mobile app.

The mobile application is a necessary tool for growing business revenue in this lockdown. It also benefits to give tough competition to other retailers (competitors).

Mobile users have grown way too much and now consumers are preferring online orders due to COVID-19. Now they’re ordering online to stand out from the crowd.

Moreover, it is an exceptional chance for online merchants and shop retailers to have mobile applications to boost up store sales and fetch more orders.

Benefits of Wallet System in COVID-19 Lockdown

• Mobile Applications are faster than websites
• Personalized data and easy order.
• Easy to use and quick access with a tap.
• Push Notifications and instant updates.
• It helps to stand out from the crowd.

Even applications can pulll data from https://api.covid19india.org/ for getting red zones information in prior which can show personalized product catalogues to customers based on their GPS data.

The hyperlocal delivery model uses the geographical location detector for identifying the current location of the customer. It further scans the nearest registered service providers (vendors). Advancing the services with a faster solution in terms of delivery!

This is the most wanted feature at the moment. As the long distance delivery are taking quite a time hyperlocal is the best suited delivery method.

Hyperlocal is a very hot feature that allows the store to map the customer’s location. And their closest inventory source or store’s management center in advance.

Hyperlocal allows the stores to manage delivery in a short distance radius. And soon which in these times of crisis is helpful for both customers and store managers.

How hyperlocal is helpful in COVID-19 lockdown?

• Boosts for the Traditional Stores sales
• Least Efforts Required from Retailers
• Improves Transparency and Efficiency
• Customers Benefit Because of Competition
• Run all your Duties through a Single Device

Delivery boy and tracking management is a necessity to stop the spread of COVID-19. As delivery boy will bear a great chance in the whole order delivery of getting infected as they need to cover field distance via wheels.

In every e-commerce business shipping management is the most important thing. Therefore, Delivery Boy Tracking and Management is an important solution in COVID-19 lockdown for the fulfillment of the order.

The delivery boy app provides an easy user interface for delivery boys. Also, it makes the process easy for delivery boys to track and manage their orders.

Tracking management for the delivery boy will even allow customers to prepare for the order receiving safely. As customers will get to know when they are going to receive their orders, through it they can also care about delivery boys, so they do not keep them waiting.

Importance of Delivery Boy Tracking and Management in COVID-19

• Easy to track through GPS tracking feature
• Fast delivery through GPS tracking system
• Add multiple delivery boys to cover the larger areas.
• Live location and live update through push notifications.
• Orders to the available delivery boy for quick delivery.
• Flawless communication through chat portal.

Thus having delivery boy and tracking management app will fetch more orders to store.

Due to the pandemic, there are chances of having low stock of the inventory. Also, the buyers can pre-order the items for the safer side. Hence PreOrder and Low Stocking Notifications are important for the e-commerce merchants.

During the lockdown, stores are also facing a shortage of various products such as meat, spreads, etc. Since the stores supply chain is disturbed and availability and restocking of product are increasingly varied than normal times.

Through preorder stores can take orders for the product or goods which are high in demand. And it will allow stores to manage demand of certain products or goods accurately.

Low stock notifications are certainly going to help stores to start their products or goods restock process from their provider sellers. That will eventually help them to serve their customers with greater reliability and increase their trust.

The last few months have drastically changed the business operations therefore customer retention is a must to thrive in the market.

Even the COVID-19 has challenged to have crucial business management capacities. There is no proven solution but using the right CRM tool can be helpful for the business. It helps to collect, track, manage, and route the complete business operation to improve productivity.

This is where CRM tools can be beneficial for e-commerce merchants. Also, CRM provides an advanced medium for customers to communicate. Moreover, enables them to enunciate their requirements or concerns to the industry through numerous connective points.

Importance of CRM Tool in COVID-19 Lockdown

• All in one operation tracking tool
• Integrate it with office systems
• Customize emails, SMS and send them in bulk
• Do Campaigning to boost sales
• Improve employee’s productivity
• Forecast commerce sales or turnovers
• Analyze and View infographic stats.
• Better protection of data privacy.

Thus, having the right CRM tool for the e-commerce business is the need of the hour.

The help desk is essential for better customer support during this pandemic. Provide instant and flawless support experience to the valuable customer. It also facilitates the customer to raise their concern 24*7 to get in touch with support representatives.

Open Source Helpdesk Ticket System provides full-fledge liberty to customize as per business requirement.

Customizations will be easy as the source code is Free and accessible for everyone, now the source is in your hand to use and get the advantage of it, drafting out few benefits of Free Open Source Helpdesk Software below: