Multi Vendor Marketplace for Shopify: Order Fulfillment

Let’s see how orders can be fulfilled in the Multi-Vendor Marketplace for Shopify

In Multi-Vendor Marketplace, once the order is being placed from the Shopify store then each seller can do the fulfillment of their respective products directly from their seller panel on the app.

But, we do give the Admin an option to restrict his Sellers from fulfilling the orders. In other words, if the admin doesn’t want his sellers to fulfill the orders & instead he wants to fulfill the order then he can do so in the Multivendor Marketplace.

Let’s catch each scenario one by one:

The Admin can configure whether he wants his Sellers to fulfill orders or not.

To configure this in the MultiVendor Marketplace app, the Admin needs to visit his MultiVendor Marketplace Admin Panel > Configuration > Seller Configuration:

CASE: I

Admin wants the orders to be fulfilled by the Sellers.

So in this case, whenever an order gets placed, the Seller will fulfill & mark the order as delivered from his end.

MultiVendor Marketplace Seller Panel > Orders > Order Listing > View:

Clicking on the ‘Fulfill’ button, a pop-up will generate where the Seller needs to enter the tracking number & shipping method and then click on ‘Fulfill items’:

The tracking number will be given by the shipment provider.

The admin can make the tracking number & shipping methods as mandatory details, i.e., the seller mandatorily have to enter these details before fulfilling the order.

To configure this, Admin needs to go to MultiVendor Marketplace Admin Panel > Order Configuration:

After fulfilling, the Seller can either edit tracking details or enter delivery details:

Check the box in front of Delivery Status to mark the order as delivered:

The Seller can generate shipping label from Additional Order Details section only before he marks the order as delivered, after that he’ll only be able to generate just the customer invoice.

Multivendor Marketplace App has some shipping feature apps which will allow you to ship orders & generate shipping labels. Dropping them down:

• USPS Shipping

The Admin can allow his sellers to ship their products using USPS and can allow them to generate shipping labels automatically using Stamps.com Integration once the order gets fulfilled. Know More.

• Canada Post Shipping

Admin can allow his sellers of Canada to ship their products worldwide and also generate “shipping label” from their panel. Know More.

• Australia Post Shipping

The Admin can let his sellers ship the orders via Australia post shipping method and can even generate shipping labels using the app. Know More.

• AirSpeed Shipping

Using this featured app, Both the admin and sellers can notify the courier about the customer’s order from their respective panels. Also, Sellers will manage fulfillment and can generate shipping labels for fulfilled orders. Know More.

CASE: II

Admin doesn’t want the Sellers to fulfill their orders, instead, he will fulfill the orders by himself.

Now, whenever an order gets placed, the Seller will not get any option to fulfill the order (as shown in the image below).

MultiVendor Marketplace Seller Panel > Orders > Order Listing > View:

The seller can only generate customer invoice from the Order Details section.

Coming to the Admin end, he can fulfill the order from Shopify backend.

Shopify Backend > Orders > All Orders > Click on the order ID:

On this page, the Admin will capture the payment & mark the order as fulfilled.

After clicking on the ‘Mark as fulfilled’ button, the Admin needs to enter the tracking number & shipping carrier. These are optional fields.

If the Admin is using a carrier other than Shopify Shipping, then he needs to enter the tracking number given by his shipping provider. The tracking URL will appear in the customer’s shipping confirmation and shipping update emails.

To send the shipping information to your customers right after the fulfillment, check the ‘Send shipment details to your customers now’ option.

The fulfillment details will auto-update on both Admin & Seller Panel.

Admin Panel:

MultiVendor Marketplace Admin Panel > Orders > Order Listing > View:

Admin can only generate an invoice or raise RMA request now-

Whereas, the Seller can mark the order as delivered, print customer invoice & generate shipping labels:

MultiVendor Marketplace Seller Panel > Orders > Order Listing > View:

This was all about the Order Fulfillment in MultiVendor Marketplace App.