RMA i.e Return Merchandise Authorization is a process of returning a product to receive a refund.
In Shopify Multivendor Marketplace app, the merchant will manage all the returns and refunds outside the app i.e. from the Shopify End but can create a record in the app with the RMA Feature.
Once the customer sends You a return request for an item and You refund for the item from Shopify end, You can Create a record for the same from the Multivendor App.
After returning the item requested by the customers & refunded from Shopify End, You as an admin can Create a record of all the returns and refunds. For this, You can initiate an action to raise the RMA request from the app. This will inform the seller about the customer return request.
Let’s understand the complete Process in detail.
RMA Configuration
Admin first needs to configure RMA from his/her end. Visiting the RMA Configuration section of the app, admin can create various RMA status so that sellers can update the status from his end once raised from admin end.
Multivendor Admin Panel>>Go to Orders menu>>Click on RMA Configuration>>Click Add RMA>>Mention details of RMA Status>>Save.
Now, Mention Status Title, RMA Type (Return/Exchange), enter the position and save the details.
Refund Processing from Shopify End
Once the admin gets the Return//Exchange request from the customer, he will manage the refund from the Shopify end only. Admin needs to visit the Order section and select the order for which he receives the return request.
Selecting the order, the admin will click on Refund Items button and proceed to refund for the item.
This way, refund is managed from Shopify End.
Once the admin refunded for the seller’s item from Shopify end, he can now proceed to inform the seller about the RMA Process in the app.
Let’s see how the admin can initiate RMA Request and inform the seller about the Order item refund.
How to Initiate RMA Request?
ADMIN END
Admin can now initiate RMA request from Order section of the app.
Multivendor Admin Panel>>Go to Orders menu>>Click on Order Listing menu>>Select an Order>>Click on View(Action)>>Click on “Raise RMA Request” (Order Detail Page)>>Initiate the Request.
Now, clicking on the Raise RMA Request button in the Order detail page, admin can initiate the RMA request.
Admin will now update the requested quantity, select RMA Type (Return/Exchange) and click on Initiate button to raise the request.
Now, Seller will receive a mail regarding the request raised by the admin.
Admin can now view the RMA details in the Order detail section of his panel.
Let’s see the Seller End.
Seller End
The seller can now view the RMA details from Order detail section of his seller panel.
The seller can anytime update RMA Status by clicking on Edit button.
Complete RMA Detail at Seller End:
Check the Multivendor Demo
Click the link to check the Multivendor App Demo:
Support
Furthermore, if you have any questions/issue then please raise a ticket at http://webkul.uvdesk.com/ or drop a mail at shopify@webkul.com.
Thanks for Reading!