UVdesk – Joomla Free Helpdesk Ticket System:
Joomla Free Helpdesk Ticket System integrates the UVdesk system to the Joomla store. Using this add-on admin can manage all their tickets from Joomla store admin panel. Customers can also respond to tickets from the front-end of Joomla store. The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Joomla Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.This add-on provides a platform with the help of which site owner(Admin) can be easily connected with their customers in order to provide them support (after-sale and presale)in real time. All the communication via UVdesk is recorded so admin can check the history of any ticket at any point of time.
UVdesk – Joomla Free Helpdesk Ticket System can be called as a virtual support system where a single person (site admin) can easily manage the entire customer support.
FEATURES-
- Extension integrates UVdesk, Ticket Support System with Joomla.
- Register user can create tickets.
- Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
- The filter option can be used to search any specific ticket using various properties.
- A detailed information about the ticket is displayed using different labels and statuses.
- Customers can filter tickets based on various properties.
- Admin can filter ticket based on customer.
FLOW OF INSTALLATION AND CONFIGURATION
Step1.
Browse UVdesk – Joomla Free Helpdesk Ticket System zip file then upload and install.
Step2.
Click on “Component setting”
Step3.
Uvdesk configuration- Enter the “Access Token” & the “Domain”
Step4.
Now click on ” Components” and then hover on “Joomla Helpdesk Ticket System”
Step5.
“Joomla Helpdesk Ticket System” here you can see major 3 sub-menu “Dashboard”, “Viewtickets” and “Customers”
Step6.
Here you need to create “menu items” under a particluar menu for Front-end view.
Step7.
Here you can see all the “menu items” are listed
FRONT-END VIEW
Step8.
This is the front-end view where customers( may registered with your Jommla site or may not be) can create ticket(s) for presales or support.
