UVdesk – Opencart Free Helpdesk Ticket System integrates the Uvdesk system to the Opencart store. Using this add-on admin can manage all their tickets from Opencart store admin panel. Customers can also respond to tickets from the front-end of Opencart store. The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Opencart Store then the reply made will also be updated on the Uvdesk. All the changes are made in real-time on both the platforms.
Features – UVdesk – Opencart Free Helpdesk Ticket System
- Integrate Uvdesk Helpdesk System with Opencart Store
- Admin can manage tickets from Opencart backend.
- Admin can reply on tickets.
- Admin can delete any ticket.
- Customers can reply to tickets from their Opencart store account on front-end.
- Real time synchronization between Uvdesk Helpdesk System and Opencart Store tickets.
Installation – UVdesk – Opencart Free Helpdesk Ticket System
Installation of UVdesk – Opencart Free Helpdesk Ticket System module is very easy. Under the module zip, there are 3 folders admin, catalog, and ocmod. you just need to upload admin and catalog folders to the root directory of the website.
Once you have uploaded the file then login to admin and go to Extensions> Extension installer and upload the XML file. The XML file can be found on the ocmod folder.
After uploading the XML file go to the Extensions > Modification and click on refresh field.
After that in Admin panel go to System -> Users -> Usergroup and edit ‘Administrator’ and select all for both Access and Modify Permission then save it.
After that under Extensions->Modules install the Opencart Buy Now module like this.
Translation – UVdesk – Opencart Free Helpdesk Ticket System
As this UVdesk – Opencart Free Helpdesk Ticket System module supports multiple languages so this section will describe how to make the module work in different languages. Please check this link for language translation.
Workflow – UVdesk – Opencart Free Helpdesk Ticket System
Admin has to connect the UVdesk account with Opencart. For this admin has to go to Extensions > Modules > Webkul UVdesk.
Here admin has to edit the module. After that admin has to enable the UVdesk – Opencart Free Helpdesk Ticket System extension, then have to provide the Acess Token and Company domain name. Admin will get the access token from the UVdesk account.
For getting the access token, admin has to login into their UVdesk account then has to go to “Edit Profile“, here admin will see API Access Token and admin just have to copy the token id and then paste it on the backend of Opencart.
Admin will set where Webkul UVdesk extension will be shown on the front-end. For this admin has to go to Design > Layouts then have to select the layout where he wants to show the UVdesk extension.
For managing and viewing the UVdesk system, admin has to click on UVdesk tab under Dashboard. Here admin can see all the UVdesk tickets and can view and reply on the tickets. Admin can also delete tickets from here. Admin can also use filters to search for any particular ticket.
When admin clicks on View Ticket, admin can see and reply to the ticket from here.
Frontend – Customer Ticket Management
Customer will be able to see the UVdesk extension on the layout page what admin has selected. In this case, admin has selected the Account page so the Ticket List is visible on Account Page. Here customer can see all the tickets that they have created. Customer can also view the ticket page by clicking on the ticket.
When customer opens the ticket page, he can see all the replies made on that ticket and can also respond on the ticket.
UVdesk Synchronization
All the updates and replies made on tickets using Opencart store will be synchronized in the UVdesk account.
That’s all for the UVdesk – Opencart Free Helpdesk Ticket System module still, have any issue feel free to add a ticket and let us know your views to make the module better http://webkul.uvdesk.com/.