Magento Chat Module - Magento chat system between admin and customer is one and only chat system in magento community which is not based on any API or any subscription plan , so all the data and chat will be stored in your server and the source code of this chat system is open so anyone can customise it as well as per their need unlike any third party API widget
Installation – Installation of the module is super easy you need to move the app and skin folder in to magento root directory
After moving both the folder flush the cache from magento admin module . Under system > cache management
After those primary step you just need to configure the module.
How to use Guide for magento chat module - using the module is very much handy and very standard like gmail chat or facebook chat . Every customer need to register in the store to chat with admin
admin can see the buddy list of all the customer who had a chat with admin
admin can assign support people for the communication with customers 
admin can see all the tab with highlighted chat window and blinking title on the page title
admin or customer can maximise the window as well 
all the chat history will be visible to admin , he can view the chat history in normal magento grid .
