Basically Knowledge base is used to display and manage articles or information or we can say that a Knowledge base is a database of knowledge where information exist in the form of Articles which lies beneath different Categories. Knowledge base can have help documents, manuals, troubleshooting information and frequently asked questions (FAQ). Knowledge base needs to be interactive and should lead users towards the solutions of the problems they are seeking for.
This magnificent plugin can be used to create articles and categories for the subsequent topics to resolve the pain of users as well as of the Website Admin (as he saves time by not replying to every query individually). The categories can be anything from “Getting Started” to “Product Trouble Shooting” and Articles can hold any information from General Instructions to Giant Code Structures.
WordPress knowledge base plugin is highly customizable and contains rich feature which makes it even better and flexible enough for quick use. Some of the key features of WordPress Knowledge base Plugins are listed below :-
Features
- Different Categories can be created for different Sections/Topics
- Articles have the ability to showcase the necessary Information
- A complete Comment Thread View on Article page for Public Discussions
- Powerful Ajax Search for Instant Results
- Custom Sorting for Article List
- Articles can be Up or Down Voted without Sign In
- Users can directly mail to Admin’s Support Email
- Look and Feel can be Customized
- Articles can be shared by Users on Popular Social Sites
- Support is available
Installation
Open WordPress Backend and follow the steps given below
1 :- Click on Plugins menu item and then click on Add New button as shown below in screenshot
2 :- Now Click on Upload Plugin as shown in below screenshot
3 :- Now Install the plugin and Activate it
Configuration
1 :- After activating the plugin you will see a sub menu item with name Knowledge base Settings under Setting menu item
2 :- Now this menu item will show some Default settings
3 :- These settings can be customized accordingly like you can set Slug for knowledge base and its category
4 :- You can position your banner for knowledge base if your header is fixed
5 :- You can also use your theme font family for this plugin
6:- You can set knowledge base banner background color, link color, Query submit button Colors
7 :- You can also set submit query button email address to which user wanted to send query and also can set number of articles to be visible in particular category
Support
That’s all for the WordPress Knowledge base Plugin, If still have any query or issue feel free to create a ticket and we will get back to you shortly. Visit Webkul Support to create a Ticket.
Thanks for Your Time! Have a Good Day!
